Privacy Policy
At Odeion, your privacy is important to us. We are committed to protecting your personal information and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, disclose, and store your personal information and how you can access or correct your information or make a complaint.
What Information We Collect
We may collect the following types of personal information:
- Full name
- Contact details (address, email, phone number)
- Project details you provide in forms or conversations
- Details relating to your property or renovation plans
- Information from communications with our team
- Website usage data through cookies and tracking tools
In certain cases, we may also collect sensitive information, but only with your explicit consent or as required by law.
How We Collect Your Information
We collect personal information through:
- Online enquiry forms
- Phone calls and emails
- In-person consultations
- Website tracking technologies (e.g. Google Analytics, cookies)
- Social media or digital marketing platforms (e.g. Meta Ads, Google Ads)
We collect this information directly from you or with your consent from third-party platforms integrated with our services.
Why We Collect Your Information
We collect your information to:
- Respond to enquiries and provide consultations
- Schedule site visits and prepare renovation proposals
- Deliver personalised marketing or service communications
- Improve our website and user experience
- Comply with legal obligations
If you do not provide your personal information, we may not be able to offer certain services or respond to your enquiry effectively.
Disclosure of Personal Information
We may share your personal information with:
- Our employees, consultants, or subcontractors directly involved in your project
- Service providers such as marketing platforms, CRM systems, or analytics providers
- Third parties as required by law
We never sell or rent your personal data to other organisations.
Storage and Security
Your personal information is securely stored using industry-standard protection methods, including encrypted systems and access controls.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Direct Marketing
We may send you promotional messages or updates about Odeion’s services via email, SMS, or social media. You can opt out at any time by clicking 'unsubscribe' in our emails or contacting us directly.
Accessing and Updating Your Information
You can request access to the personal information we hold about you and request corrections if the information is inaccurate, out-of-date, or incomplete.
To request access or a correction, please contact us via the details provided below.
Cookies and Online Tracking
We use cookies to track website performance, personalise content, and improve your browsing experience. By using our website, you agree to the use of cookies unless you disable them via your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to check this page regularly to stay informed.
For any privacy-related queries, access requests, or complaints, please contact us at:
Odeion Pty Ltd (ABN 13 634 276 458)
Email: hello@odeion.com.au
Effective Date: 8/5/2025
